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Customer Testimonials
BEWARE BEWARE BEWARE! THIS DEALERSHIP DOESN'T COMPLETE YOUR CONTRACT! I Called today to see why my lender Navy Federal credit union has not received LIEN RELEASE! They are going to raise my interest rate if they don't receive it soon! I was told they were trying to get ahold of me! Really? I bought this escape in Feb 2025, and thIs the first contact I have had with them! So HILBISH FORD ALSO LIES TO YOU ABOUT CONTACTING YOU! HILBISH FORD claims they need the REGISTRATION FROM TRADE IN, which I included in the paperwork! THEY LOST IT AND ... Read More DealerRater - Apr 2, 2025
Purchased a new escape from Hilbish ford what a excellent experience! I did all paperwork online as I live 4 hours away, Little Washington NC. I was able to come in and literally sign and drive! Will recommend to friends any others looking for a new vehicle!
Sold my 87 yr old mom car with frame damage we found out when she passed away and we tried to sell it never thought we needed carfax because we thought they were reputable never recommend them or buy again
Very clean and well organized. Sales staff were friendly and knowledgeable. Stress free buying experience
Seller like to sell cars over the windows sticker price, no much option in inventory, want to charge extra for units marked as in stock. No trustworthy.
Very pleased with the experience of buying my 2017 Ford Escape with Hilbish Ford.The sales person did not rush out to greet us as soon as we got of the car so this allowed me to look over all the used cars on the lot and by time I did that I was greeted by a very nice friendly salesman(Nick Corpening) that ask to help me. We took it for a test drive while Nick explained things to me and asking me what I had in mind to purchase. He helped me through the process of purchasing the vehicle.... Read More DealerRater - Feb 23, 2024
Be aware to inspect the sales contract, if seller mentioned, not means going to include it in the contract. Anyway have a very limited inventory, not even the cars in the webpage.
I took my truck in for warranty work, they go to take my wheels off and snap one of my lug nuts in half leaving me to deal with how to get the wheel off. They will not take responsibility or help with getting it fixed. Very disappointed in ford and how they handled the situation. I’ve talked with other dealerships and all are telling me if they broke it they would fix it.
Wry friendly, interjected and passionate about their work. The Bronco team was easy and fun to work with. I highly recommend them.
Hilbish motors offers a family like buying experience, with a culture of trust which helps the car purchase.
The customer service was excellent. Christian Hatley went above and beyond anf kept me updated regarding my Maverick order I placed last September.
I ordered a vehicle through Hilbish Ford and it was the easiest process. Delivery took just about as much time as they advised me upon ordering. Picking up the vehicle, financing process… all of it could not have gone any better! Everyone at Hilbish Ford was a pleasure to deal with. Highly recommend them!
Sales personnel were friendly, knowledgeable and helpful. Explained features of the car. Also informed me of special deal on that make if car.
My husband and I absolutely LOVE working with the people at Hilbish Ford. Whether it’s service or sales, they all make you feel like family and take very good care of you. We have been going there for years! You need sales, as for Brittnee/Team Maverick and service ask Jody!! They are our personal go to. ☺️
Number one salesman ever. Hilbish has always taken care of my cars. Eight in all.
Awful Company purchased a truck finance manager put a 535 maintenance package on the contract without my ok never found out until 30 days later called in to cancel an get my money back said not a problem an still 8 months later finally receive a check for 380 less than what I was suppose to get saying I have to pay a cancellation fee of 125$ for something I never agree for family owned company but they won’t return any calls bad bad dealer would stay away from people like this . Would never do business with or want anyone else to have to ... Read More DealerRater - Jan 26, 2023
I would like to thank the service manager (don't know his name but he was a big man and I met him about 8:30 am 11/23/22). He was very polite and helpful.
He thanked me for my military service opened the car door for me as I was leaving.The service dept. put on a new air bag in a very short time and I was on my way. Most employees spoke to me as I passed by. This dealership is much nicer than Cloninger Ford in Salisbury. I am now thru with Cloninger Ford. Their people will not do anything ... Read More DealerRater - Nov 24, 2022
Fair dealing and Tanner was a pleasure to deal with. Finance department explained all options with no pressure
I drove to Hilbish from out of state to buy a new Ford Bronco. The paperwork was ready and the process was yuck and efficient. Brittany and all the staff at Hilbish did a. Great job making for a stress free buying experience!
My very recent purchase needs $1200 work, it's a used car but needed attention before the sale!!! No one has contacted me about my report to them.
im in love with my new 2020 Ford Escape! it’s amazing! thank u so much!
They sold us a vehicle that wasn't driven 40 miles, it broke down, had to be towed and cost of repairs were nearly $800 and they wouldn't even work with us on the repair cost. Oh by the way it broke down on the same day I made my first payment
PURCHASED NEW VEHICLE BECAUSE OF A TOTAL LOSS ACCIDENT. THANK YOU RIC, CANDACE, TAMMY, EDDIE,,,SERVICE DEPT...DETAIL GUYS....I LOVE , LOVE LOVE MY NEW VEHICLE
I went in 2 Fridays ago and purchased a truck. Prior to this I was in a wreck in my work van , it had some damage so I took it to their body shop to get it worked on . The driver that was at fault insurance was covering the cost of repairs. Well while my van was still be worked on they had got in a Chevy Colorado 2015 which is what exactly I was looking for so I can came into see if I could trade in my van while it was being repaired . They said it would no problem and ... Read More DealerRater - Jun 8, 2022
Always great service and dedication to customer satisfaction. We just purchased our second car there and could not be happier.
From start to finish this was a great experience! Every other place wanted to “play the game” but not Hilbish Ford! I told them what I wanted in a new car, they found it, we agreed on pricing and my trade in value, loan process was made simple, signed the papers and was on my way! Highly recommend…..you can bet that I’ll be back the next time I’m looking for a car!
BEWARE! THEY SELL LEMONS! Purchased a used vehicle from Hilbish Ford in October in "As-Is" condition, only to discover the transmission is dead. Had our personal mechanic inspect it and he confirmed there is NO WAY Hilbish did not know about this problem. This was NOT disclosed in any way when we purchased the car. "As-Is" condition agreements are only valid if ALL information is disclosed at time of sale. We dropped the car to them and they confirmed the transmission is dead and will cost $8000 to replace. They are unwilling to work with us and ... Read More DealerRater - Nov 29, 2021
The service department is the best in the region for fast and efficient service period.
I have been leasing from Hilbish Ford since 2013 with excellent service on every vehicle, all Ford Explorers. Truly loved my Explorers, but decided it was time to give up my third row seating (grandkids growing up). Really did not know what vehicle I wanted til I saw the new Ford Bronco Sport commercial, I fell in love, went and test drove one and ordered my Cyber Orange Badlands in January and drove it off the lot on May 13-best vehicle decision of my life. I may be a 70 year old retired ICU RN who went through chemo and radiation last ... Read More DealerRater - Jun 4, 2021
Jennifer went above and beyond to make sure I knew how my the features worked new Explorer ST. I am so happy with my Explorer.
Dealership sales staff treated like family. Did not try to push me in my decision making. Told me to take my time, made sure that I had answers to all my questions. Made my buying experience easily and stress free.
Jennifer went overboard to make the buying experience enjoyable, Vehicle was prepped and ready to go. The price was reasonable with little haggling required. Would definitely buy from them again.
Great customer service and friendly staff. Thanks for going out of the way to make the deal happen. Would recommend to my friends and family
0 Stars. Day 1: Broke Door Panel Control removing it (didn't tell me) Claimed Door Panel Control needed replacing. Day 2: Put new door panel Control in....couldn't get it to work either. Couldn't take the time over 2 days to truly diagnose, so TEN DAYS LATER I take it back for appointment and was told the tech was sick. Took car home, tore off door panel, put in new Control myself....Took me 30 min. The only problem was TWO WIRES were crossed. That simple. Service here is out to lunch. READ the negative reviews.....the theme is always the same.
Great representation from all involved. Had a small service requirement and dealership excelled and remedied quickly. Highly recommend Hilbish and will definitely return for future purchases.
I had a great experience, I went looking for an explorer but ended up with what i really wanted the F150. My only issue was i wasn't offered running boards and a bed cover.
Jennifer was amazing, She met all my expectations, Took the time that was needed to get the deal done. Truck was clean and made getting options put on truck easy
Went to Hilbish Ford because turning signals was not working, with them NOT checking things out, I was told I needed a new all purpose control arm at the cost of 260.00 dollars and a total cost of 451.00 dollars installed, bought the same arm on amazon for 42.00 dollars, took my vehicle somewhere else, had it installed and had the relay changed for 92.00 dollars, So 92.00 vs. 451.00 wow I saved 359.00 dollars. SMH
Due to time limits I decided I would do my first online car purchase. I sent the info on the car we wanted to six dealers, and Hilbish (Candace Thompson, online sales) was the only one that followed my simple instructions. The others just couldn't seem to understand. The price quote from Hilbish was the best by quite a bit of money. I made an appointment to meet with Dennis Rowland (sales), and the deal was sealed within 10 minutes. This is the 8th new vehicle we have bought from Hilbish, and was really glad they gave us the best ... Read More DealerRater - Feb 14, 2018
I have followed our family tradition, finally, and purchased two vehicles. The people I dealt with were knowledgeable, courteous and FAIR. I really prefer to deal without the usual B.S. and Jennifer was perfect. I ended up with vehicles that met what I was looking for, and the response I have gotten from after-the-sale is great.
Had what they call 'The Works' performed on my Chevrolet Avalanche. The work included a $10 mail in rebate. So I submitted ALL information according to what they required. They accepted the rebate. Couple weeks later they claim the receipt from the dealership does not match their records. This must happen a lot because when you submit the information they tell you that if there are problems matching records, they require you to drive back down to dealership and get more records costing me more time than I want to devote for $10. I personally think they run out of money and ... Read More DealerRater - Mar 17, 2017
Purchased '17 Fusion and the process was great. Dennis was very helpful with the process and made sure every part of the deal was complete. Have purchased many vehicles from Hilbish and will continue in the future. Service department was great also setting up connections with car.
Thank you Charlie B. for your great service! We love our certified Ford T150! We drove over an hour to get there. Everyone was very very friendly and went above and beyond to help us out!
I went to Hilbish and they went way over and beyond to get me into something that fit my budget. I have purchased from them several times and each time was smooth sailing. Jeff and Eddie were awesome and helped me out beyond what I expected. So...thank you guys for the new car, that I can afford and I WILL be back!!!!
They don't tell you about fees until it's already been done. They made me pay for labor that wasn't done. They tried to make me pay for a part that was wrong on the car that they put on. Took way too long to get a part and then wouldn't give any kind of compromise on it because I no longer had the car.
Stopped by to look at a used Expedition Limited, and ended up taking it home. The experience was as smooth as could be. They made an offer on my trade I countered and we came to an agreement. All negotiations were handled by Charlie. No shuffling in and out to the sales manger, or finance people. Everybody we dealt with were awesome. Paperwork took a little longer than expected, but it is what it is. I will definitely be doing business with them in the future.
My husband & I recently bought a jeep from the used car lot, we paid cash, every last penny. No payments, financing, we asked a price & went & got the money no questions asked. Got a 30-day tag for the car & were told the permanent would get sent to the dealer & we would be called for pickup. Three days before our 30-day expires, still no permanent tag, so we call our lousy salesman, not able to get in touch with him because apparently Hilbish offers ten breaks a day, and we get told that someone has already ... Read More DealerRater - Sep 23, 2015
Andy Burke at Hilbish Ford in Kannapolos NC was awesome! He was personable, informative, and not the least bit pushy. He was understanding when I wasn't quite ready to make a decision and gave me space to decide. I really appreciate Andy's sales approach, very refreshing after leaving a Toyota dealership very frustrated the day prior. The entire Hilbish team made my experience worth the trip to Kannapolis. Thank You!
I took my car in for a repair at this dealership and came out with a $1700 repair. This dealership is untrustworthy and lack of responsibility. The General Manger was arrogant and took no responsibility for the issue that they caused. DO NOT trust this dealer for anything. In fact, having to fix my car through comprehensive insurance, I'm getting the local news station involved. They never answered any emails or BBB even though they knew if they were with the BBB they would have a "NO STAR" rating.
had a water leak never fixed after 6 or 7 times at the dealership.after like 4 or 5 months I had aftermarket speakers put in the front after that time that they blamed it on the door speakers being installed improperly.the leak was there before speakers were installed.car has 3500 miles and has leaked sense I purchased it.they say they can't fix it because it has aftermarket door speakers.
Normally I wait for the Customer Satisfaction Survey I receive over email to respond. My Ford 2010 F-150 Super-cab has been serviced at Hilbish since I purchased it via another dealership four years a go. It would probably endure seeing the dealership ever so often, but I chanced upon a curb unseen at the Charlotte Airport.
A long distance weekend trip to SC ensured that I noticed the truck seemed to have a problem. Upon returning a trip to Hilbish and Terri Barricell greeted me, took care of my truck and after a short wait, I was assured of everything having ... Read More DealerRater - Mar 17, 2014
I brought my Focus ST in to have a TSB performed for new motor mounts as I was experiencing a problem that was well documented online by other owners. I contacted Hilbish (who was not the dealership I purchased the vehicle from) to explain my concern. Terri had me bring the car in at my convenience with no appointment so they could verify it had the parts that needed to be replaced. Hilbish had my car in the air for just a few minutes, just long enough to look at the parts on it. With in a minute or so ... Read More DealerRater - Jan 3, 2014
The price of my 2004 Dodge 1500 was $5,000 higher than NADA / Kelly Blue Book value. Major mechanical problems were discovered the day after sale. Also, the top of the cab needs repair and the bumper needs to be replaced. The vehicle has been wrecked per Car Max appraisal. I bought the truck for $ 12,899, the appraised value 30 days after purchase = $ 3,000. I feel like I purchased from "Slim Shady's" Used Auto Sales. The dealership did not handle this transaction ethically. I should have done my research prior to purchase, but I trusted the dealership. I was told the truck got 18 mpg, ... Read More DealerRater - Nov 25, 2013
This dealership has cars listed on Craigslist with a message 'Call dealership for pricing". So we did. The price we were quoted was $2000 less than the actual price. And the actual price was more than twice what the Kelley blue book value said we should "expect to pay a dealer" for the car in question. Their only response when questioned about this was "we made a mistake". Sounds more like bait and switch to me. So shop here at your own risk.
I want to thank the finance team at Hilbish Ford for helping my son pick out his new truck. I have always been a Ford man and have bought several cars from Hilbish in the past. My son who has been out of college for three years now and had been promoted three time since starting his first job finally decided to buy his first new truck but wasn't sure which one. Thanks to the finance manager at Hilbish my son was able to make up his mind and is now enjoying his brand new Dodge 2500 Heavy Duty long ... Read More DealerRater - Mar 1, 2013
Once again I chose Hilbish Ford for my new vehicle purchase. In the past I have always had a great experience with them, and this time was no different. Jason was very patient, and helpful while I decided which F-150 I wanted. After I decided he, and Tom (Sales Manager) worked together to give me a great deal on the new vehicle. They also gave me an extremely fair price on my trade-in. I highly recommend giving Hilbish a visit the next time you are looking for a vehicle. Ask for Jason, he is a very nice peoson to work ... Read More DealerRater - Nov 20, 2012
it was a great experience i would recommend my friends to hillbish ford of kannapolis nc and i hope everybody as a good experience like i did
Just made a deal for the Wife a 35th wedding anniversary present. Charlie and Jason were extremely helpful, and professional through the process. The price was absolutely great. This is the sixth new car I have bought from Hilbish, and will not be the last.
Our salesman, Mr. Rowland, was friendly, professional and very helpful with the leasing process associated with our new Ford Edge. This is the second vehicle we have leased through this dealership and will continue to use it as a source for our new vehicles along with the service associated with them. I would strongly recommend both Mr. Rowland and this dealership to friends and associates.
When we bought our used car last month I was so impressed with the helpfulness and care I received. The saleman and used car manager couldn't be nicer. I believe they would have handed me the moon, if possible. Little did I know, due to the car needing some repair/cleaning, my nightmare was beginning. First, I had to submit important documents TWICE because they lost the first copies. I waited over a week (not able to drive the car), waiting for a one day repair to be made. Everytime I spoke with the used car department, I mentioned ... Read More DealerRater - Jan 10, 2012
In the last several months I have needed some service on both of my Ford vehicles, oil changes, inspections, parts replacement etc. Each time David or Kelly took time to listen to what was needed, and took care of the service in a timely manner. With my 2011 F150 I even spoke with the mechanic (sorry I don't know his name), and David together. They listened as I explained the problem, and the vehicle was fixed right the first time. On each ocassion the vehicle was returned clean. In my opinion that is what is known as "great service&... Read More DealerRater - Nov 28, 2011
I took my vehicle in for service and received the worst customer service experience ever since i started bringing my car in. What happened to the personalized service that I used to receive? Or is that reserved only for customers who know an employee or spend a lot of money with you? The service manager was rude and short and treated me like my concerns didn't matter when i spoke to him and it took them ALL day to finish my car. Needless to say, my next car will NOT be a FORD.
as car buying can go this was a nice departure from typical sale. I have bough from many dealerships and from this one many times. People were helpful but not overbearing and didn't throw a lot of bs your way. Pretty straightforward. Mike (i think) in finance was a straight shooter and didn't waste my time. One of faster transaction I have had in car buying.
I have received consistently excellent service from this service department. I have found them to be attentive to my needs, prompt, thorough, clean and very reasonably priced. I have also recommended this service department to friends traveling thru the area, and my friends received the same excellent friendly and personalized service, even if though their vehicle was not a Ford.
These guys rock. They go above and beyond to bring you the vehicle that you want in the time frame you want and at the price that is comfortable for you. I am a returning customer and will most definitly be back again. Awesome dealership with a staff of truely awesome staff! Extremly satisfied customer, Michelle Concord, NC
No disappointing surprises. What was said was the outcome. Price was fair and I was taken for a customer that was ready, willing, and able. I especially enjoyed the no games attitude through the entire process. The first phone call was about 3pm on 9-28-2011 and the deal was done by 8pm that same evening. Living 45 miles away caused delivery issues for me but not for Hilbish. David was kind enough and hungry enough to come pick me up. The finance director Michael was great and the perfect businessman. Thanks Evan C
It was a pleasure visiting and ultimately buying my 2011 Ford Flex from Hilbish Ford Lincoln Mercury. Sales Rep Jeff Carter was very helpfull in providing information, on the different cars that I wanted to see, and Thomas Dunlap, was the reason I am driving my car today. Without his knowlege and experience in navigating the financing, I would have been truly stuck. Thanks to both of them.
This was the first time in buying a car that I was very satisfied with the customer service and friendliness of sales staff. They did not pressure you and made us feel very comfortable. I will definately recommend this dealership to other people.
I recently purchased a used Ford Focus from Chris Tiedman and am very pleased. Chris and the dealership were extremely helpful in assisting my husband and I thru the tasks of purchasing this vehicle. Thus far, we have had no problems with the car and were very satisfied with the price and experience at Hilbish Motor Co. Keep it up Hilbish, we need more Fords on the road!
the sales staff was nice and friendly. iwas very pleased with the car iselect and how quick they got the paperwork done.they were all a big help with my car buying
Very friendly and got down to real numbers and made this sale fast and simple. Price was only 10% over Kelly Blue Book so very minimal overhead passed to the customer. If you tell these guys you want the car's bottom dollar sale price, its written down and you can then look into your financing options, If your a bargan hunter who wants real numbers and not "financing magic numbers" go speak to Rick you'll know where you stand, and Thomas is a financing wizard with no smoke and mirrors. Let's not leave Larry out! I ... Read More DealerRater - Jul 30, 2011
This dealer, and especially Thomas Dunlap and David Lipe, were very polite and respectful during this entire process. They made every effort to answer questions, provide options within our budget and still provide us with the best vehicle possible. Thomas worked with financing to negotiate the best rate possible for us under the financial limitations we face at this time. Though FORD has not been one of my favorite vehicles, this dealership has gone beyond normal support both in this deal and in servicing our other vehicle. Kelly in the service department has been helpful, efficient and very knowledgable in ... Read More DealerRater - Jul 29, 2011
Chris was very knowledgable and did a great job getting us the deal to as close as possible that we wanting. I went in just looking at possibilities for a new purchase and Chris sold me on Hilbish and Ford. He was a very low pressure saleman and pretty much by explaining all the benefits of the Ford products and options let the truck pretty much sell itself. I had a very enjoyable experience and will recommend Hilbish to all my friends.
I have purchased three new Fords from Hilbish Ford through the years and I keep coming back. The sales people are knowledgable and friendly and never pushy to sell anything the customer does not want or need. The finance personnel is great, always going over and above to get best finance rates possible. They will exhaust all resources to ensure the customer drives off the lot in his selected vehicle knowing he or she got a good deal. And the service department is not any different. When it's time to provide service or repairs, they are very knowledgable, friendly ... Read More DealerRater - Jun 21, 2011
From the time I walked in the door at Hilbish Ford, I felt welcome and very comfortable. Chris Tiedman, the internet manager, was straight forward and very easy to work with. I was introduced Rick Guido, Charlie Brown, and Steve and found them all to be genuine people. It was also nice to hear from Chris how much he respects Mr. Hilbish and how he is a great guy to work for. Hilbish Ford has a good honest feel to it and I definitely WILL recommend them to all my friends and family/.
We received excellent service at this dealership. Thomas Dunlap went above and beyond what anyone could expect to help get me into this vehicle. I would highly recommend them. They were very helpful in helping select the vehicle that met my needs and budget.
My wife and I went to the dealership to purchase a 2010 mustang gt and they did everything they said they were going to do and more to find us the right deal at a payment we could afford. Other dealerships we went to would not give us what we were asking for our 2006 mustang gt. They did more than give us what we wanted.They payed the car off and found a way to get our payments were they needed to be for us to feel comfortable. We have purchased, counting the mustang we just bought, 4 cars in the past 5... Read More DealerRater - May 19, 2011
JExceptional Professionalism, candor, and politeness. Thanks to jason thompson, herbie oxendine, and charlie brown for a job well done. The sales staff listened to our needs and found the correct vehicle to suit our needs budget and expectations. Hilbish made the process easy.
The overall experience buying my new 2011 Ford Escape from Hilbish Ford was great. The knowledge of the salesman, Chris Tiedman, was unequaled by any dealer I've worked with in several years. The whole process of locating the right vehicle, negotiating the price of the new car plus the allowance for our trade-in went really smooth. Once the sale was completed the only negative was the amount of time it took to complete the paperwork for the sale as they had a new employee who was experienced in this work but just not at this dealership. Otherwise, I would say ... Read More DealerRater - May 18, 2011
I drive from Salisbury to Hilbish, about 20 miles to be treated like a customer wants to be treated with honesty and understanding. I have purchased several new cars and trucks from Hilbish over the years. Bill Overcash is outstanding. He cares about his customers and has excellent communication skills. No wonder he has been at this dealership for over 50 years. At Hilbish, I feel no pressure, all that work there take "ownership" in pleasing the customer. I like that experience. I am also driving a new 2011 Explorer and love the ride which is even better knowing the purchase ... Read More DealerRater - Apr 23, 2011
My experience with Hilbish Ford started on a sour note, my Ford Windstar was not running right and they tried replacing a few different parts and nothing seemed to fix the problem. I then started corresponding with Tim Vaughn who suggested I trade. I was very uncertain we could because of negative equity and credit issues. Tim put me in touch with Thomas.It took a couple days to get worked out but Thomas and the entire Hilbish team really came through!! They put me in a very nice used vehicle and my payments only went up a minimum amount. ... Read More DealerRater - Apr 14, 2011
I recently purchased a new Ford F-150 from Hilbish Ford and have been extremely pleased with the whole experience. My salesperson, Jimmy Knox, was a pleasure to work with, responsive and informative at all times. My truck arrived sooner than expected. He arranged for me to take delivery on very short notice since I was soon to travel out of town. My truck was perfect, having everything I requested and nothing that I didn't request. I have no complaints at all and would definitely recommend Hilbish Ford and Jimmy Knox to anyone.
Terrific Service and Parts Dept. Terri B is awesome ! I would recommend this Dealership to anyone. I havent delt with the Sales Dept. But i could not see why it would be any different. No complaints from me. Both of my cars of running great ! Hilbish is actually further away than Dale Jarrett from my home but the Service staff is so nice I just drive a little further. Hilbish Ford (Motorsports) #1
I was given a hard time at several dealerships because of my credit and the only co-signer I had was in the Virgin Islands. But I came Hilbish and they found a lender that worked with me and I had a new car in a matter of hours!! I would recommend them any day!!!!!!!
We have gone to Hilbish since we moved to NC, about 6 years. It is so great to have an exceptional dealership in our area. Friendly service and knowledgeable people. Kelly Compton has always handled our cars with care and seen that what is promised is done. He is always careful to explain our options. We will not take our cars elsewhere. When we need to look for a new car it will be at Hilbish.
Ordering/Buying process went very smoothly. We actually went to three other Ford dealerships before deciding to purchase our vehicle at Hilbish (we also purchased our last Explorer at Hilbish as well). Only issue we had was that the brand new Explorer we ordered had some scratches on the hood. A bit disappointing to park it in the garage and see that right away. But we called Dennis and he told us to bring it in as soon as possible and they would try to buff the scratches out.
Hilbish Ford in Kannapolis, NC has been my dealer of choice since it opened in 1955. Specifically, I have purchased or leased every Ford vehicle through Bill Overcash, who has been with Hilbish from it's beginning. The list includes 1-F100, 1-Ranger, 3-F150s, 1-Torino, 1-Pinto, 1-Mercury, 3-Mustangs, 2-Thunderbirds, 2-LTDs, 2-Crown Vics, 4-Town Cars. All except '68 Mustang, were new. Before, there were 4 other Fords from the 50's. Hilbish's service personnel know me, treat me courteously and provide quality work.
My wife's Freestyle was due for it's second 50,000 mile CVT transmission service.
Not all dealers have the proper fluids and equipment to work on the CVT because so few were produced. Ford/ZF Friedrichshafen stopped production of the CFT30 and CFT23 transmissions after 2007.
We just happened to be in North Carolina, 750 miles from home and I figured we'd wait until we got back to Northern PA for service. After calling around and looking up dealer service records, I found no dealer closer than 100 miles from my home that could service the car properly, but right here, less ... Read More DealerRater - Feb 26, 2011
I was scared to go to a big dealership like Hilbish Ford, seems like they try and force you into buying, but NOT these guys. They were so nice and pleasant the entire time. I already told people to go there and get their car/truck!! Eric was the nicest, honest salesman I have met yet. And Thomas in the Financial Dept, totally nice all the way!!! I give Hilbish Ford, along with Eric and Thomas,thumbs up all the way!!!
Mr. Dunlap and his team were very helpful. I walked in just asking questions and they were able to put me in a 2003 Ford Windstar SE. I told them about my credit problems, my 2 children, 1 which is handicapped and how I am in school for nursing and I am on disability. The vehicle I was driving I felt was very unsafe for my children and soon to be child due to all of the recalls I was getting letters for. Mr Dunlap assured me of the safety features, went over everything with me and even helped me as far as ... Read More DealerRater - Feb 11, 2011
We had a very good experience buying our 2011 Ford Mustang GT Premium! Our salesman, Jimmy Knox, went above and beyond to find us the exact car we wanted, and managed to handle most of our concerns the day of our visit. Thomas Dunlap did a great job going over all the details of the finance end of our deal, and in the end, ended up getting us a payment better than we expected. The only thing we were unhappy with was the detail department that was available on the weekends. They did a very quick, undetailed job, but we were ... Read More DealerRater - Feb 7, 2011
This is my favorite service department at any dealership EVER!! They are kind and considerate, quick and honest. I recommend them to all of my co-workers and friends. Two co-workers even purchased cars here from my recommendation. It just doesn't get any better!
"AWESOME EXPERIENCE"
The experience I had with Hilbish Ford Lincoln Mercury really changed my perception of car dealerships. Often times it is so discouraging when trying to purchase a vehicle. Ecspecially for those of us who have "Challenging" credit. A lot of dealers stigmatize you before you even start filling out the paper work. But I can truly say that I felt respected and valued as a customer no matter what the circumstance. The efforts and friendliness of the staff at Hilbish really made me feel like family. Thanks for all your help in getting me ... Read More DealerRater - Feb 1, 2011
I can't say enough about the friendly people at this dealership. Terry told me he would do his best to find me a car and he did. He listened to my needs and what I was looking for. Super service and friendly personality made a wonderfully relaxed buying experience. My credit isn't the best. It has issues. Thomas worked very hard to get me a loan I can deal with. His warm personality, customer service made me feel at ease. Everybody I came in contact with at Hilbish Ford was just so friendly. It feels like a big ... Read More DealerRater - Feb 1, 2011
After being subjected to unethical sales tactics from other Charlotte dealerships, purchasing a vehicle from Hilbish Ford was a relief. The entire staff of Hilbish Ford was courteous, honest and knowledgeable. They weren't just trying to make a sale but rather establish a future sales relationship. Ron Bricker immediately accessed a fair price for my trade, where as other dealerships quoted the value less then the Kelly Blue Book. Herbie Oxendine was very thorough and made sure I understood every aspect of the sales procedure. After purchasing my new Mustang, Terry Myers took the extra time to explain the ... Read More DealerRater - Jan 23, 2011
the service was excellent, friendly atmosphere, Terry and Thomas was very helpful in getting us in what we wanted. i would recommend the dealership to all my friends and family. they really made u feel like you where at home. in the future we will be buying our other cars from them,. the prices were great. would like to thank thomas and terry for their hard work.
Outstanding customer service. This dealership went above and beyond to help us in the purchase of our new vehicle. I would recommend this dealership to anybody I know thats looking for a vehicle. Our new vehicle was brought in for us and a complete detail was done along with another complete service check up.
i was treated good by Ron and Thomas thet were very helpful and worked hard on my application for a loan i would highly tell anyone about Ron and Thomas and It was a pleasure talking to the staff at Hilbish they helped me out in every way down to the service area.
Jimmy Knox, the salesman with whom we dealt, and Herbie Oxendine, the sales manager, were very knowledgeable, friendly and helpful in the entire visit, test drive, and final negotiating process. Even with a trade in the dealings went quite smoothly. I not only highly recommend Hilbish but especially do recommend Jimmy and Herbie. Furthermore, though I have only been driving my new 2011 Lincoln MKZ Hybrid for 2 weeks I am thoroughly enjoying the car and its excellent features and handling. Congratulations Ford for a great product and Thank you Hilbish for a pleasant buying experience. I expect to see a lot ... Read More DealerRater - Dec 30, 2010
I can not put into words what a great experience I had at this dealership! We had some negative equity and were worried that we could not trade out of our vehicle. We went to Hilbish and met Ron Bricker who was very nice and seemed to genuinely care about what we were saying and what our situation was. Ron introduced us to Thomas Dunlap in Finance and I immediately felt right at home with him. Hilbish (and Thomas and Ron) treat you like a person and not a dollar sign. I was appreciateive that they were aware of my ... Read More DealerRater - Dec 30, 2010